gitribe

This Privacy Policy explains how gitribe ("we", "us", "our") collects, uses, and protects your personal information when you use our marketplace. It applies to everyone who uses the platform — whether you join as a customer (a learner, student, or parent booking sessions) or as a provider (a tutor or educator offering sessions).

1. Who this policy covers

The same policy applies to all users. Where a section is specific to customers or to providers, we say so; otherwise it applies to both.

2. Information we collect

From all users: your name, email address, phone number, password (stored encrypted), profile details, messages you send through the platform, device and usage data, and cookies.

From customers: booking history, the sessions you request, and payment details processed securely by our payment provider (we do not store full card numbers).

From providers: your public profile, biography, qualifications and certifications, teaching experience, service areas, availability, listings you create, ratings and reviews, and payout details needed to pay you.

3. How we use your information

To create and manage your account, whether you use it as a customer, a provider, or both over time.
To connect customers with providers, process bookings, and enable messaging between them.
To process payments to us and payouts to providers.
To provide support, send service notifications, and keep the platform secure.
To improve our services and comply with legal obligations.

4. How we share information

To make a booking work, some information is shared between the customer and the provider involved — for example, a provider sees the customer's name and booking details, and a customer sees the provider's public profile. We also share data with payment processors, communication and hosting providers, and authorities where required by law. We do not sell your personal information.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used. You can control cookies through your browser settings.

6. Data retention

We keep your information for as long as your account is active and as needed to provide our services, resolve disputes, and meet legal and accounting requirements.

7. Security

We use technical and organizational measures to protect your data, including encryption of passwords and secure handling of payment information. No system is completely secure, so we cannot guarantee absolute security.

8. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to certain processing. To exercise these rights, contact us using the details below.

9. Children and minors

Because our platform supports tutoring, sessions may be arranged for minors. Accounts must be created and managed by an adult (such as a parent or guardian). Providers must comply with all applicable safeguarding and child-protection laws when working with minors.

10. Changes to this policy

We may update this policy from time to time. When we make material changes, we will update the date below and, where appropriate, notify you.

11. Contact us

If you have any questions about this Privacy Policy or your data, please contact us through the platform's support channels.

Last updated: 15 July 2026. This document is a general template and should be reviewed by qualified legal counsel before you rely on it.